On holiday until 26.04. - all orders will be shipped on the 29.04.

Shipping & Returns

SHIPPING

All orders are shipped with Deutsche Post using traceable shipping.

Moonkid jewellery is handmade to order unless stock is on hand. Orders may take up to 3 weeks for delivery. Orders placed over the weekend or bank holidays will not be processed until the following Monday or business day.


Shipping Costs

GERMANY
Deutsche Post: 1–2 days – free

EU COUNTRIES
Deutsche Post: 3–5 days – € 6.20

REST OF THE WORLD
Deutsche Post: 3–20 days – € 8.00


VAT

Prices do not include taxes due to the small business regulation according to §19 USTG.

For deliveries to countries outside the EU, additional fees (tax, customs, import duties) may be levied by the local governing authorities. These further costs shall be borne by the customer.

Items will be shipped from Berlin, Germany with official documentation declaring the exact total of all merchandise purchased in EU euros, as well as the country of origin for each item.



RETURNS

How to return your order to Moonkid

We hope you love your new purchase, however we do understand that on occasion you might want to return something to us for a refund or exchange. You can return your item to us within 14 days of dispatch so long as our returns policy right of withdrawal has been followed:

You shall send back the goods or hand them over to us without undue delay and in any event no later than 14 days from the day in which you communicate your withdrawal from the contract to us. The deadline is met if you send back the goods before the period of 14 days has expired to the following address:

Anja Mrakovic
Moonkid Jewellery Design
Naugarder Str. 37
10409 Berlin
Germany