All orders are shipped via Deutsche Post using traceable shipping.
Majority of pieces we keep in stock and those are shipped inside 1-3 business days. In case you ordered a piece we don't have ready for shipment please allow up to one week processing time before shipping, although we try to sort those out as soon as possible as well.
24k plated pieces are not always in stock and require longer production time - therefore please allow up to 2 weeks until we make and ship your piece. In case you need it sooner or require some customization don't hesitate to send us an email and we will see what we can do.
Orders placed over the weekend or bank holidays will not be processed until the following Monday or business day.
Deutsche Post: 1–2 days – free
Deutsche Post: 3–5 days – € 6.20
REST OF THE WORLD
Deutsche Post: 3–20 days – € 8.00
Prices do not include taxes due to the small business regulation according to §19 USTG.
For deliveries to countries outside the EU, additional fees (tax, customs, import duties) may be levied by the local governing authorities. These further costs shall be borne by the customer.
Items will be shipped from Berlin, Germany with official documentation declaring the exact total of all merchandise purchased in EU euros, as well as the country of origin for each item.
How to return your order to Moonkid
We hope you love your new purchase, however we do understand that on occasion you might want to return something to us for a refund or exchange. You can return your item to us within 14 days of dispatch so long as our returns policy right of withdrawal has been followed:
You shall send back the goods or hand them over to us without undue delay and in any event no later than 14 days from the day in which you communicate your withdrawal from the contract to us. The deadline is met if you send back the goods before the period of 14 days has expired to the following address:
Moonkid Jewellery Design
Naugarder Str. 37